E-Governance- A Boon to India

October 5th, 2014

  • For governments, the more overt motivation to shift from manual processes to IT-enabled processes may be increased efficiency in administration and service delivery, but this shift can be conceived as a worthwhile investment with potential for returns.
  • The National e-Governance Plan (NeGP) has been formulated by the Department of Electronics and Information Technology (DEITY) and Department of Administrative Reforms and Public Grievances (DARPG).
  • Mission Mode Projects (Mmps) are individual activities inside the National e-Governance Plan (Negp) that concentrate on one part of electronic administration, for example, saving money, area records or business charges and so forth. Inside Negp, “mission mode” suggests that ventures have unmistakably characterized targets, extensions, and execution courses of events and points of reference, and also measurable conclusions and administration levels.
  • Negp embodies 31 mission mode ventures (Mmps), which are further delegated state, focal or coordinated undertakings. Each one state government can likewise characterize five Mmps particular to its individual needs.
  • E-Governance strengthens the very fabric of democracy by ensuring greater citizen participation at all levels of governance. Successful implementation of e-Governance practices offer better delivery of services to citizens, improved interactions with business and industry, citizen empowerment through access to information, better management, greater convenience, revenue growth, cost reductions etc.
  • Use of ICT makes the governing process transparent. All the information of the Government would be made available on the internet. The citizens can see the information whenever they want to see. But this is only possible when every piece of information of the Government is uploaded on the internet and is available for the public to peruse. Current governing process leaves many ways to conceal the information from all the people. ICT helps make the information available online eliminating all the possibilities of concealing of information.
  • Lack of IT Literacy and awareness regarding benefits of e-governance, Underutilization of existing ICT infrastructure, Attitude of Government Departments, Lack of coordination between Govt. Department and Solution developers, and Lack of Infrastructure for sustaining e-governance projects on national level are various challenges to e-governance in India.
  • It will be wise to create Literacy and commitment to e-governance at high level, Conduct Usability Surveys for assessment of existing e-governance projects, Start with implementation of pilot projects and replicating the successful ones, Follow the Best Practices in e-governance, Build National resource Database of e-governance projects and Manage and Update content on govt. websites efficiently and regularly

National E-Governance plan- transforming the way to look at governance in India

  • E-Governance in India has consistently advanced from computerization of Government Departments to activities that epitomize the better purposes of Governance.
  • The National e-Governance Plan (Negp), takes a comprehensive perspective of e-Governance activities the nation over, incorporating them into an aggregate vision and an imparted reason.
  • Vision of NeGP – “Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”

Implementation Strategy, Approach and Methodology of NeGP

  • Setting up of common and support IT infrastructure such as: State Wide Area Networks (SWANs), State Data Centers (SDCs), Common Services Centers (CSCs) and Electronic Service Delivery Gateways.
  • Evolving/ laying down standards and policy guidelines, providing technical support, undertaking capacity building, R&D, etc.
  • E-Governance is being promoted through a centralized initiative to the extent necessary to ensure citizen-centric orientation, to realize the objective of inter-operability of various e-Governance applications and to ensure optimal utilization of ICT infrastructure and resources while allowing for a decentralized implementation model.
  • Public-Private Partnerships (PPP) model is to be adopted wherever feasible to enlarge the resource pool without compromising on the security aspects.
  • Considering the multiplicity of agencies involved and the need for overall aggregation and integration at the national level, NeGP is being implemented as a programme, with well-defined roles and responsibilities of each agency involved.


  • Create Literacy and commitment to e-governance at high level, a training program for policy makers in E-Governance (Senior Public Servants), politicians and IT task force members.
  • An e-readiness exercise should be carried out in all the government departments in every state to understand their level of acceptability of the e-governance.
  • The pilot projects taken in various states should be accessed for their achievement levels. They should be classified as success or failure according to the desired output written down before implementation of the projects.
  • The study of Best Practices will bring forward the best practices being followed nationally and internationally. The national and international Best Practices study will give a great momentum to the process of E-Governance. The State Governments will not have to re-invent wheel every time and they can learn from the developments already made.
  • Manage and Update content on govt. websites efficiently and regularly
  • Content is the ‘heart’ of any IT project. The govt. agency has to keep in mind some of the important technical guidelines, while developing the software and computerization, to facilitate the future integration. The department also needs to address the security of transactions and messages.


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